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Terms & Conditions


These terms and conditions will apply to all transactions placed online, by email, telephone or by post with Complete Workwear Solutions. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions. All transactions with Complete Workwear Solutions will be governed by these terms and conditions. All references to the ‘company’, ‘us’ or ‘we’ will refer to Complete Workwear Solutions. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the website shall include reference to all URL’s owned by Complete Workwear Solutions including www.cwsworkwear.co.uk and www.completeworkwearsolutions.co.uk.


All prices of items in our online store are shown in pounds sterling (£) and where applicable, are inclusive of VAT at the current UK rate, except where stated. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice. Embroidery and printing prices are detailed on their respective pages.


We are pleased to accept orders by the following methods. Online transaction (PayPal protected) and postal/telephone orders by cheque or bank deposit. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. PayPal accept MasterCard, Visa, Maestro plus many more. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.


Our standard delivery charge for items ordered via our online store is £5.00 (inclusive of VAT) per order for orders where the total is less than £300.00. Orders where the total is at least £300.00 will qualify for free delivery. Occasionally we may offer discounted delivery charges, which may be site-wide, or restricted to a particular product or category of product, and in such cases this will be clearly communicated on our website.
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 3 to 4 day delivery of items in stock, to UK mainland only. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within 15 days. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.


Outstanding orders can be cancelled at any time, prior to production. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer. Any order that is cancelled prior to delivery will incur an admin charge of 15% of the value cancelled, or £20, whichever is the greater. Any decorated garment order will also incur the origination charge at the cost price indicated on the quote.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from us as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 7 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, be accompanied by original packaging. Customers should arrange their own return courier. If, however, we are required to arrange pickup and return delivery of an item or items, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. If you are in any doubt, please contact us.


All products offered are guaranteed to arrive in good condition. We can only offer a refund for unwanted goods for fourteen days after receipt. We will then provide a full refund for the goods minus our delivery charges. In the event of a claim, please return the products with a copy of the original invoice to:
Complete Workwear Solutions, 65 Strafford Walk, Dodworth, Barnsley, South Yorkshire, S75 3RB.
Please clearly identify the problem with the item. All items must be returned in the same condition they were received in.

Right to Cancel Order

To cancel any item, you can email, telephone, or write to us quoting your invoice number within seven days of receipt. You must take reasonable care of the items, and packaging. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to us, at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed courier’s direct costs from the refund given. Providing the items are received back in an unused condition, and with all packaging, you will receive a refund within thirty days of your notice to cancel.

Ownership of Goods

All items supplied to the customer remain the property of Complete Workwear Solutions until final payment of all sums owing in respect of those goods has been received in full by us.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as “act of God”, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.


Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.


Any complaint can be communicated directly to Complete Workwear Solutions. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.